Privacy Policy
Privacy Policy
This Privacy Policy describes how Bordados Custom collects, uses, stores and protects your personal data when you visit or make purchases on the website www.bordadoscustom.com.
When using our website, it may be necessary to process certain personal data in order to enable browsing, process orders, communicate with the Customer, comply with legal obligations and improve our services.
1. Data Controller
The data controller is:
Joaquim Cerqueira
Rua Marquês de Rio Maior, nº 28
2600-484 Alhandra
Portugal
Email: ebordadoscustom@gmail.com
2. Personal Data We Collect
2.1 Browsing and Device Data
When you visit our website, we may automatically collect certain technical information, including:
IP address;
Browser and device type;
Time zone;
Pages and products viewed;
Websites, search engines or links that directed you to our website;
The way you interact with the website;
Cookies or similar technologies installed on your device.
This information may be collected through cookies, server logs and other tracking technologies used for the operation, security, analysis and improvement of the website.
2.2 Order Data
When you make or attempt to make a purchase, we may collect data such as:
Name;
Email address;
Phone number;
Billing address;
Delivery address;
Products purchased;
Preferences, instructions or files provided for customisation;
Information required for payment processing.
Bordados Custom does not directly store full bank card details. Payments are processed by third-party providers in accordance with their respective privacy and security policies.
2.3 Data Provided for Customised Products
For customised products, we may process files, images, logos, names, phrases, instructions, colour preferences or other elements sent by the Customer in order to fulfil the order.
This data is used solely to prepare, produce, communicate about and deliver the order, unless there is consent or another applicable legal basis for additional use.
2.4 Photographs of Completed Work
Bordados Custom may photograph or film completed work, including embroidery, patches, stickers and other customised products, for internal record-keeping, portfolio purposes, commercial promotion, social media, website use and to present examples of completed work.
These images may contain identifying elements provided by the Customer, such as names, logos, trademarks, symbols, coats of arms, phrases, images, designs or other customisation elements.
Whenever possible, Bordados Custom will seek to showcase its work without directly identifying the Customer, except where such identification naturally results from the customised product itself.
3. Purposes of Data Processing
We use your personal data to:
Process, confirm and deliver orders;
Process payments and prevent fraud;
Issue invoices, receipts or accounting documents;
Communicate with you regarding your order;
Respond to customer contact or support requests;
Produce customised items according to the instructions provided;
Improve and optimise the functionality of the website;
Analyse website usage;
Comply with legal, tax and accounting obligations;
Protect our rights, security and legitimate interests.
3.1 Use of Photographs for Portfolio and Promotion
Photographs or videos of completed work may be used for portfolio purposes, commercial promotion, social media, website use, advertising and to showcase examples of previous work.
When images contain personal data or elements that allow the direct or indirect identification of the Customer or third parties, processing will be carried out based on the Customer’s consent or, where applicable, on Bordados Custom’s legitimate interest in promoting its products and services.
The Customer may, at any time, object to the publication of such images or request the removal of images already published by contacting us at ebordadoscustom@gmail.com.
Bordados Custom will not publish work containing sensitive data, images of people, data relating to minors, confidential information or elements that may significantly affect the privacy of the Customer or third parties without express authorisation.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a contract, when processing is necessary to process and deliver your order;
Compliance with legal obligations, namely tax and accounting obligations or responses to competent authorities;
Legitimate interests, such as fraud prevention, website security, service improvement and responding to enquiries;
Consent, where applicable, for example for non-essential cookies, marketing communications or other uses that require prior authorisation.
5. Sharing Data with Third Parties
We may share your personal data only when necessary and appropriate, specifically with:
Hosting platforms and online store operation services;
Payment service providers;
Transport companies and delivery services;
Billing, accounting or administrative support services;
Analytics tools, such as Google Analytics, if used;
Advertising or marketing platforms, where applicable and permitted;
Public, tax, judicial or regulatory authorities, when legally required.
These entities should process the data only to the extent necessary to provide their respective services or comply with legal obligations.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure the proper functioning of the store, improve the browsing experience, analyse traffic and, where applicable, present personalised advertising.
Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, may require your consent.
You can manage or disable cookies through your browser settings or, where available, through the cookie management tool displayed on the website.
7. Marketing and Advertising
We may use your data to send marketing communications only when we have your consent or when there is another applicable legal basis.
You can opt out of receiving marketing communications at any time by following the instructions included in the communications you receive or by contacting us at ebordadoscustom@gmail.com.
Information collected through cookies or analytics tools may be used to understand website usage and improve our products, services and advertising, always in accordance with applicable law.
8. International Data Transfers
Some of the service providers used by Bordados Custom may process or store data outside the European Economic Area, particularly when we use technology platforms, payment services, analytics tools or advertising services.
Whenever this happens, we will seek to ensure that appropriate mechanisms for the protection of personal data are in place, in accordance with applicable legislation.
9. Data Retention
We retain your personal data only for the period necessary to fulfil the purposes for which it was collected, including order processing, customer support, compliance with legal, tax and accounting obligations, dispute resolution and protection of our rights.
Data relating to orders may be kept for the period required by law for tax and accounting purposes.
When data is no longer needed, it will be deleted or anonymised, unless there is a legal obligation or legitimate reason for its retention.
10. Rights of Data Subjects
Under applicable data protection legislation, you may be entitled to:
Access your personal data;
Request the correction of inaccurate or incomplete data;
Request the deletion of your data;
Request the restriction of processing;
Object to processing;
Request data portability;
Withdraw consent, when processing is based on consent;
File a complaint with the competent supervisory authority;
Request the removal of published photographs or videos that contain personal data or identifying information.
To exercise your rights, please contact us at ebordadoscustom@gmail.com.
In Portugal, the competent supervisory authority is the Comissão Nacional de Proteção de Dados — CNPD.
11. Data Security
We have adopted appropriate measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
Despite our efforts, no method of electronic transmission or storage is completely secure; therefore, we cannot guarantee absolute security.
12. Minors
The Bordados Custom website is not intended for users under 18 years of age. We do not intentionally collect personal data from minors.
If you become aware that a minor has provided us with personal data, please contact us so that we can take appropriate action.
13. Changes to this Privacy Policy
We may update this Privacy Policy whenever necessary to reflect legal, technical, operational or business changes.
The updated version will be published on the website and will take effect from the date of publication.
14. Contact
For any questions related to this Privacy Policy or the processing of your personal data, you can contact us at: